Compliments/Complaints
If you would like to offer a compliment regarding our
services or you have a complaint you would like to make
please e-mail/write to our Customer Service
Officer Lorraine Peyton by e-mail
lorraine.peyton@meathvec.ie
or to
Lorraine Peyton
Customer Service Officer
County Meath VEC
Abbey Road
Navan
Co. Meath
COMPLAINTS:
County Meath V.E.C. will maintain a well publicised,
accessible, transparent and simple to use system of dealing
with complaints about the quality of service
provided and ensure that such complaints are dealt with in a
consistent fair and transparent manner.
Customers can direct comments, suggestions and complaints to
the Chief Executive Officer , who will:
- Have the complaints investigated in a fair and impartial
manner.
- Conduct customer surveys.
- Monitor, review and advise on customer
services/standards.
- Be responsible for the customer complaints
procedure.
Procedure:
1. All complaints
must be submitted in writing or e-mail
2. Forms to
facilitate the public when making a complaint are available.
3. An
acknowledgement letter confirming receipt of a written
complaint will be issued within 5 working day of its receipt.
4. The
C.E.O. will investigate the matter and issue a decision
to the complainant within 2 weeks or as soon as practicable
thereafter.
5. The type,
number and nature of the complaints will be collated and
analysed.
Appeals:
County Meath V.E.C., will maintain a formalised, well
publicised, assessable, transparent and simple to use system
of appeal/review for customers who are dissatisfied with
decisions in relation to services.
Procedure:
- All appeals must be submitted in writing.
- An acknowledgement confirming receipt of an appeal will
issue within 1 week of its receipt.
- If a customer remains dissatisfied with the response of
the C.E.O. / Delegated Officer they may lodge a complaint
with the Committee for resolution as laid out in the appeals
procedure.