Partnership Core
Values
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Team Work
|
VEC Policies and
procedures
|
Individual
Behaviours
|
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Encourage staff to be clear on their own role and
on collective responsibility to achieve success
through the VEC team. Encourages and supports others
in pursuit of VEC goals.
|
- Recognises working in teams as the most
effective way of achieving success
- Will provide direction and support to all teams
within the VEC
|
- Understands personal role in performance of
duties within VEC
- Contributes in a positive way to the
performance of the team
- Supports and encourages others in performance
of team objectives
|
Co-operation
|
VEC Policies and
procedure
|
Individual
Behaviours
|
| Works well with others to achieve a common aim and
works to establish common ground providing support
where possible |
- Encourage and promote in its issues
|
- Works to build good relationships with
others
- Finds common ground with others and works to
advance VEC services
|
Leadership
|
VEC Policies and
procedure
|
Individual
Behaviours
|
| Promotes behaviour that is in the best interests of
the VEC, its staff and customers at all times.
Motivates and encourages others to take ownership of
the VEC objectives and promotes a shared vision of the
future |
- Encourages and promotes effective leadership
for all staff.
- Recognises an open door policy.
|
- Demonstrates and inspires commitment to
achieving shared vision of VEC
- Builds credibility by being trustworthy and
reliable
- Encourages others working for the modernisation
of the VEC
- Motivates others to innovate and implement
change
- Takes personal responsibility for own role
within in-service delivery
|
Participation
|
VEC Policies and
procedure
|
Individual
Behaviours
|
| Welcome all staff to actively make their
contribution to the service delivery of the VEC. Each
person at every level in the organisation is encouraged
to participate |
- Facilitates the involvement of staff in all
major initiatives in the VEC
- Provides consultation mechanisms for the staff
within the VEC
- Encourages the participation and involvement of
staff in initiatives
|
- Contributes to team meetings and events
- Makes an input directly and indirectly with
events arranged for employee participation
- Facilitates and encourages others to
participate and contribute
- Ensures personal views are represented in all
important initiatives
|
Customer Centred
|
VEC Policies and
procedure
|
Individual
Behaviours
|
| Recognises that customers are the purpose of the
VECs existence and approaches every initiative with
their interests in mind |
- Considers the implication of all initiatives
for customers
- Develops and maintains ongoing monitoring and
feedback systems to keep in touch with customer
needs
|
- Puts customer needs at the centre of all
initiatives
- Considers the needs of customers and works to
ensure they are met
- Goes to some length to see the individual needs
are met
- Works towards improving customer service and
seeks ways to deliver superior service
|
Communications
|
VEC Policies and
procedure
|
Individual
Behaviours
|
| Explains the issues of the day and the outcomes
expected are understood by all staff. Shares
information with all stakeholders at an early
stage. |
- Ensures the VEC vision and purpose is
understood by all those working in the VEC
- Develops policies and structures to ensure that
adequate communications structures are in
place
- Promotes and encourages open communication
throughout the VEC
|
- Explains issues and expected outcomes
- Communicates relevant information to all staff
in a clear and concise way
- Understands the communication needs of
different audiences and tailors language and method
of presentation to meet those needs
- Checks that information conveyed is clearly
understood
- Regularly encourages feed
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